Refund Policy

As an operating standard, customers have 30 days from delivery to ask for a return or exchange without stating a reason.

Under this customer standard, before dispatching a return, write to support@touchlandstudio.shop for authorization. Approved return shipping is paid by touchland, including no-reason requests, exchanges, and claims involving damage, defects, quality, an incorrect product, or an omitted product.

In day-to-day application, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are not eligible for a no-reason return. That restriction never removes remedies available for damage, defects, an incorrect shipment, missing goods, or other non-waivable consumer rights.

In keeping with our customer promise, approved merchandise should be protected for transit and accompanied by its included components and packaging when reasonably possible. Following delivery and review of the return, funds go to the original payment method and usually appear within 5-10 business days.

In keeping with our customer promise, contact us promptly to cancel before fulfillment ships. A dispatched order is instead handled through the return terms stated here.

Authorized return address: 233 Sundown Ln, Lincolnton, North Carolina, 28092, United States

Refund and exchange support: support@touchlandstudio.shop or 512-534-4479, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandstudio.shop
Phone: 512-534-4479
Physical address: 233 Sundown Ln, Lincolnton, North Carolina, 28092, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)